Shipping policy

+ Where do we deliver to?
We deliver pretty much worldwide! Please check our delivery chart to verify International Standard delivery times and costs. If you want to get detailed costs upon your specific country, please contact us.

Order Confirmation: After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address. Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you’re checking the correct email address you used to purchase our products with and check it hasn’t been filtered into your spam/junk mail.

+ How long does it take to get my order?
All in-stock items typically will process and ship out within 2-5 business days. It usually takes 1–6 business days to receive your delivery once it has shipped. For items that are either not currently in stock, or if is specially ordered, please consult directly with your salesperson to receive a best estimate.

+ How do I track my package?
As soon as your package has left our warehouse and is on its way to you, you will receive a dispatch email. Any problems or if you don’t receive your tracking email, please email

+ I have not receive my package yet. Did you miss out on my delivery?
We do our best to dispatch your order within 2-5 business days of receiving it. Unfortunately, there are times when unforeseen problems occur and delays are inevitable. Please do not fret though, we have not forgotten you! You can always email us at or call us +1 310 956 1386 or +57 319 348 2547 or +57 318 647 4246 to check your order or you may chat with our friendly customer service representative on our website.

Have a question?
If you have any other questions or concerns, write to us at info@kowua-hc.comand we’ll get back to you within 24 hours.